Refund policy
The items delivered by https://shoplumenvale.com are new and guaranteed against defects. They are identical to those sold through traditional retail channels and are sourced from the stated manufacturers, publishers, and suppliers.
Our return policy is valid for 14 days. If more than 14 days have passed since the delivery of your order, we unfortunately cannot offer you a refund or exchange, except where otherwise required by applicable law.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.
Defective Items
The customer must return new or unused items in full, in their original and undamaged packaging, together with all accessories, instructions, documentation, and proof of purchase.
In such a situation, the buyer must send evidence of the defect to info@shoplumenvale.com, including a description of the issue and clear photographs or videos.
A receipt or other proof of purchase is also required to process a return.
Do not send your purchase directly back to the manufacturer. Once your request has been reviewed and approved in accordance with our terms, we will provide you with the appropriate return instructions.
In certain situations, only a partial refund may be granted, where applicable:
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Items that are not in their original condition, are damaged, or have missing parts for reasons not attributable to us.
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Items returned outside the applicable return period.
Refunds
Once we have received and inspected your returned item, we will send you an email confirming its receipt.
We will also notify you whether your refund request has been approved or rejected.
If your request is approved, your refund will be processed and automatically credited to your original payment method. Depending on your bank or payment provider, the refund will usually appear within 5 to 10 business days.
Delayed or Missing Refunds
If you have not yet received your refund, please check your bank account again.
You should then contact your credit card provider, as it may take some time before the refund is officially posted.
Next, contact your bank. Processing times may apply before a refund appears in your account.
If you have completed all these steps and still have not received your refund, please contact us at info@shoplumenvale.com.
Sale Items
Unless otherwise required by applicable law, only regularly priced items may be eligible for a discretionary refund. Discounted or promotional items may not be eligible for a refund outside your statutory consumer rights.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please contact us at info@shoplumenvale.com.
Return Shipping
You are responsible for paying the shipping costs associated with returning your item, except where the item is defective, damaged, incorrect, or where applicable law requires otherwise.
Original shipping charges and return shipping costs are generally non-refundable.
The time required for an exchanged product to reach you may vary depending on your location.
When returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.
Right of Withdrawal
When exercising a valid right of withdrawal, Lumenvale will refund the amounts paid by the customer, including any standard outbound delivery costs where required by law. The customer may remain responsible for the direct cost of returning the goods.
The refund will be made no later than 14 days after Lumenvale has been informed of the customer's decision to withdraw. However, Lumenvale may withhold the refund until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first.
The refund will be issued using the same payment method used for the original transaction, unless otherwise expressly agreed.
The right of withdrawal may not apply to certain purchases, including:
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Sealed products that have been opened and cannot be returned for health protection or hygiene reasons.
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Goods that, after delivery, have been inseparably mixed with other items.
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Customized, personalized, or made-to-order products.
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Products that have been used beyond what is reasonably necessary to inspect their nature, characteristics, and functionality.
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Products that are returned incomplete, damaged, or missing parts due to handling beyond what is necessary to inspect them.
For any return, refund, exchange, or withdrawal request, please contact:
Website: https://shoplumenvale.com